Printed for you, then posted

We do not hold a warehouse of shirts. Every piece of Club gear is printed for you after you order it, by our fulfilment partner, and shipped straight to you. That keeps the range wide and the quality consistent, and it is why the timings and the returns rules below look different from an ordinary online shop.

The practical consequence: once an item enters production it is yours — it is not a stock item we can put back on a shelf. So please check the size guide on the product page before you order.

Two clocks run one after the other: production, then transit.

• Production — typically 2 to 7 business days from the moment your order is placed.
• Transit — typically 3 to 5 business days within the United States once the parcel is handed to the carrier, and longer to Canada.

Both are estimates, not guarantees. Holidays, weather, carrier backlogs, and a rush on a particular item can all stretch them. If your order is well past these windows, write to us and we will chase it.

We ship to addresses in the United States and Canada. Those are the only destinations checkout will accept — if your address will not go in, that is why.

Orders to Canada may attract duties, taxes, or a customs handling fee on arrival. Those are set by the destination country, are not included in what you pay us, and are the recipient’s responsibility.

Shipping is a flat rate, shown as a separate line at checkout before you pay, along with any tax. The price on a product page is the item alone. Nothing is added after you have confirmed the order — the total you approve on the payment page is the total you are charged.

Stripe emails a payment receipt as soon as your payment goes through — check spam if it has not arrived within a few minutes. A second email follows when the parcel ships, with a tracking number.

Orders with several items may arrive in more than one parcel, with separate tracking, if they are produced in different facilities. That is normal and costs you nothing extra.

We will put it right. If your order arrives damaged, misprinted, or is not what you ordered, contact us within 30 days of delivery with your order number and a photograph of the item and the packaging. We will arrange a replacement or a full refund, whichever you prefer, at no cost to you. You will usually not need to send the item back.

Because each item is printed for you, we cannot accept returns or exchanges simply because a size or colour is not what you hoped for. Please use the size guide on the product page — it is the measurement chart for the specific garment, not a generic one.

That said, we would rather you wore the thing than resented it. If a garment is badly off, write to us and tell us what happened. We will look at it case by case and do what seems fair.

Tell us as soon as you can. Before an item goes into production we can usually cancel it or fix an address, and we will refund it in full. Once printing has started we cannot stop it, and the order stands.

Address changes are the urgent one — a parcel already handed to the carrier cannot be redirected by us.

If a parcel comes back to us because the address was wrong or incomplete, or because nobody claimed it, we will contact you. We can reship it to a corrected address once you have paid the shipping again, or refund the items less the original shipping cost. Please check your address carefully at checkout — it is the single most common cause of a delayed order.

If tracking stops moving, or the carrier marks a parcel delivered and it is not there, contact us. Give the carrier a couple of days first — parcels marked delivered often turn up with a neighbour or later the same day. After that we will open a claim with the carrier and, once it is resolved, replace or refund the order.

Refunds go back to the card or payment method you used, through Stripe. We issue them as soon as a claim is settled; your bank then takes its own time to post the money, usually 5 to 10 business days. Where we refund an order in full, that includes the shipping you paid.

Have your order number to hand — it is on your payment receipt.

• Email hello@rmangling.com
• Call (303) 421-6239

Membership, dues, and reservation questions are handled separately — see the contact page.